Scissors Hair Studios - Ottawa's Hair Care SpecialistsScissors Hair Studios - Ottawa's Hair Care SpecialistsScissors Hair Studios - Ottawa's Hair Care SpecialistsScissors Hair Studios - Ottawa's Hair Care SpecialistsScissors Hair Studios - Ottawa's Hair Care SpecialistsScissors Hair Studios - Ottawa's Hair Care SpecialistsScissors Hair Studios - Ottawa's Hair Care Specialists

Frequently Asked Questions

This section is dedicated to providing you, our guest, with as much information as possible to make your visit with us the most efficient and pleasant experience ever. Although we have made great efforts to cover most topics that consumers ask about, we will continue to update this section as required.

Please consider the information provided below as a guideline. Should you require more detailed information, please do not hesitate to contact us directly. Consultations are free and we would be pleased to sit and talk with you about your hair care and style.

Scissors Hair Studios - Ottawa's Hair Care Specialists

Making an Appointment:

Styling and Cutting:

Colour and Technical Services:

Product and Styling Tools:


Making an Appointment

Cancellation Policy?

We believe in being as flexible as possible for our clients. At this point, we do not feel the need to charge for cancellations. However, we really do appreciate receiving a minimum of 24 to 48-hours notice which allows us to give the appointment to clients who are on a waiting list. Please keep in mind the impact of not showing up for your appointment on your service provider(s) and on other clients who may be waiting for an opening. Repeated ‘no shows’ will be addressed if it becomes necessary, but we do appreciate your cooperation on this matter.

Timing for Services?

The time is takes for your services may vary based on the length and thickness of your hair. Approximate timing for our services (all including washing and styling) are as follows: Haircut: 45 minutes to 1 hour; Colour and Haircut: 2 to 2.5 hours; Colour, highlights and Haircut: 2.5 to 3 hours; Treatments: 1 hour.


All our service prices include service fees and corresponding taxes. Gratuities are not included in our service fees and it is a completely personal and individual option for you to make. If you should decide that a tip is merited by any of our staff, you may give it to them personally or there are individual tip boxes at the reception desk for all our staff and the receptionist will be happy to assist with this option.

Please note: At this point in time, our credit and/or debit machine does not have the option to add a gratuity to your service total at the time of payment. We would appreciate it if any gratuities you choose to leave could be provided in cash. For your convenience, we have an ATM machine in the reception area.

Styling and Cutting

Does a haircut include a shampoo and style?

All our services include a wash, head massage (time permitting) and a style. An important part of our service is cleansing and preparing your hair for the cut and then we complete the service with a blow-dry, styling and an application of the appropriate products for your hair.

What is the difference between a cut and a trim?

In terms of procedure, timing and pricing, there is no difference.

The only difference between what people refer to as a ‘trim’ versus a ‘cut’, is the amount of hair being taken off. Most individuals think of a trim as ‘cutting the dead ends’ and think of a cut as something more substantial; more length being taken off than a trim and/or a completely different style.

Regardless of how much hair length is being cut, the procedure and steps are the same; the hair has to be prepared and sectioned in exactly the same manner. The cutting technique(s) and time required is also the same, only the length of the cut hair differs, therefore, there is no variation in the cost.

Wedding Day hair?

Special occasions, such as weddings, are very important and we want everything to be as perfect as possible. For this reason, you wedding day hair should be planned well in advance. Here are a few tips to ensure your hair is wedding day perfect! First, book a consultation with your stylist and/or colourist at least one month prior to the big day. This is the perfect opportunity to discuss what your ideal hair style should be and it is also a perfect time for your service providers to map out a plan of action to achieve your desired look.

Avoid making last minute or drastic changes to your hair close to your wedding. If you really want to change the overall look of your hair for your wedding, it should be planned and tested well in advance of the wedding day.

Colour touch-ups should be done one week before the wedding.

If you are planning to wear your hair in an up-do, bring in your veil and/or any other hair accessories for a trial up-do. This appointment may take even longer than the final wedding day appointment, as it may also involve a consultation to help you decide what you want your hair to look like.

Please note that there is a service fee for the wedding up-do trial.

For your final wedding-day hair style, do not forget to bring your veil and any other hair accessories so that your stylist can position everything perfectly and securely for your wedding.

Hair extensions?

Hair extensions are a specialty service provided only by a trained stylist.

Book a consultation to go over the details such as type of hair, colour, length and home maintenance and removal and pricing.

Hair extensions need to be trimmed and/or shaped to blend in with your current style.

Removing hair extensions is a separate service and should be discussed at the time of the consultation. A separate appointment needs to be scheduled to remove your hair extensions and there is a fee for this service.

Hair straightening and perming?

This is a specialty service offered by a trained stylist or trained technician. Consultation is an integral part of this service. During the consultation, your hair will be assessed to determine the strength, porosity and elasticity of your hair. Your hair needs to be reasonably healthy before we will provide a chemical service of this type. The health of your hair is our primary concern.

Colour and Technical Services

What is the difference between a permanent colour and a semi or demi-permanent colour?

Semi and demi-permanent colours are formulations that, in most cases and for most colour manufacturers, contain no lifting agents. Their main purpose is to deposit tone. These types of products can change the tone of your hair, darkening it and blending white or grey hair. These products cannot lighten your hair and they will leave very little demarcation of root re-growth as it slowly fades out more or less evenly from top to bottom. In cases where the hair is very porous or in poor condition, they may be a slight demarcation , but it will not be as noticeable as with a permanent colour. These colours usually last about 6 to 8 weeks.

Permanent colour is more versatile because it can lighten , darken, change the tone and even cover white or grey hair. It lasts longer than semi and demi-permanent colours and for the most part, only needs to be refreshed every 4 to 6 weeks in order to colour your re-growth or roots.

Please note: booking times to apply permanent or semi and demi-permanent colours do vary. Please specify what you are having done when you book your appointment so that the receptionist can book the appropriate amount of time with your technician and stylist.

How often do I need a colour touch-up for my hair and/or roots?

This depends on how fast your hair grows and how long you can live with roots. Some people get touch-ups after 3 weeks and others can go for as long as 6 or 7 weeks. The average person comes in for a colour touch-up every 4 to 5 weeks.

What is a toner?

A toner is a colour-base product, usually in a semi or demi-permanent format. Toners are most commonly used after hair has been highlighted or pre-lightened. Toners seal the colour into the hair and make it even more shiny and healthy looking. Toners can be used to refresh your colour if it has faded due to sun exposure, heat styling, etc.

How often do I need a toner?

All hair colour fades if exposed to sun and /or heat styling on a regular basis. How porous your hair is also has an impact on how long your colour will last. Toners can be applied following and between colour applications to both enhance the colour and add shine. To get a personalized response to this question, ask your stylist and/or colour technician during your next visit.

What is a gloss?

A gloss is a very light colour product which mainly provides extra shine to your hair. Think of it as a ‘top-coat’. Glosses can also have a slight pigment to them and are sometimes referred to as a glaze. Glosses and glazed are provide a conditioning effect and can be applied weekly or by-weekly, as needed.

Highlights – what is the difference between a mini, partial or a full-head?

Mini highlights means that foils are strategically placed on the top of your head only. This provides a very natural sun-kissed look.

Partial highlights means that the foils are placed on the top and the sides of your head. This allows you to pull your hair up and back on the sides and the hair colour appears to be evenly distributed.

Full highlights means that the foils are placed all over the head – top, sides and back. These highlights will show an even distribution of the highlighted colour through all of your hair whether you wear it up, down or pulled back.

What is a colour correction?

A colour correction is a series of technical colouring steps to get your hair to the desired hair colour. There are different degrees of colour correction. Some are simple and straight forward and others can be a little more complicated, depending on the individual case. Here are two case scenarios for colour corrections to assist your understanding of the process:

  • Minor colour correction: You recently had your hair coloured – a week prior to a tropical winter getaway. After being in the sun for two weeks and swimming in the salt-water ocean or a chlorinated pool, your colour has most likely faded and/or lightened quite a bit and is also feeling a little dry and brittle.

    Red and blonde tones will both fade in the above circumstances quite severely and may leave your hair looking much lighter, less rich in tone and even a little brassy.

    This would be considered a minor colour correction. All you may require to fix this problem may be a toner like product applied all over to refresh and restore your overall colour.

  • Major colour correction: You are naturally medium-light brown and you were blonde as a child. You have been highlighting for years. You have tried lowlights for dimension and contrast, but now you have decided to try to go back to your natural colour, and are hoping that it will look a little richer. The end result, using a non-professional product, was too dark for you and you didn’t like it. You then use another non-professional product to lighten your hair and the result is DAMAGED HAIR. Your ends are dark, your roots are orangey-yellow and the overall colour is not what you had hoped for.

    In this case, too many chemical processes have been applied to the hair in relatively short period of time causing damage to the hair and creating all sorts of unappealing and uneven colours. The steps for correcting this type of scenario are too technical and numerous to list here. Each major colour correction is analyzed by our stylist and/or colour technicians on an individual case basis. There is not one magic solution to fix all hair colour disasters. The most important thing for you to do, is to come in for a consultation and reveal all of the products used so that the stylist and/or colour technician will know what they are dealing with and then they can decide what would be the best way to restore your hair to a beautiful and healthy colour.

What do I do if I need a colour correction?

First and foremost, DO NOT try to correct it yourself using non-professional products. Contact the Salon and book a consultation. Your problem cannot be diagnosed over the phone. Your stylist and/or colour technician will need to see and analyze the state of your hair before determining a course of action. At this point, you will be told what needs to be done, how many visits it may take, and the cost for correcting the damage to your hair..

What is the history of my hair colour?

A colour correction is not a quick fix. The history of your hair – how often or how drastic the colour changes were, the products used (professional or non-professional) and how you have taken care of your hair in general– all play a crucial role in determining what needs to be done to correct your colour. Please share as much information about the history of your hair with your stylist and/or colour technician to assist them in correcting your colour. We do have to be realistic. If your colour history is lengthy, it may take a few visits to restore your hair to a rich, even colour and a healthy state.

How many visits does it take to correct my hair colour?

The health of your hair comes first. Once your hair is restored to a healthy enough state, then we can begin the technical process to restore the colour. If your hair is over processed and fragile, the first visit may not result in the colour you were hoping for. We may send you home with treatments to apply before coming in for another colour application so that the health of your hair is being restored through rest and conditioning.

Please understand that this process is sometimes long and that you may not have the perfect colour while you are going through the process, but in the end you will be happier with your colour and your hair will be restored to a healthy state..

What if I want to go back to my natural colour?

In most cases, we advise clients to go gradually back to their natural colour and not to try to achieve a major colour change in one step. When going from a dark colour to a natural colour that is lighter, it could be a major colour correction and could take quite a bit of time. When going from a lighter colour to a natural colour that is darker, it does not require as much effort, but it is still considered a colour correction as pigment has to be added back to the light hair and the colour has to be equalized.

What if I want to go white, now that I am naturally white.

First of all, you need to ask yourself if you are really ready for this step!

If you are, then just like the scenario of going back to your natural colour, we recommend a gradual approach to this process. The closer you hair is to being 100% white naturally, the easier it will be to go to white hair. If there is still 10 to 30% of natural dark hair coming through along with the natural white hair, it becomes more challenging. The dark natural hair will still show when your hair grows, creating dark roots. Blending of the white hair and your natural dark hair is ideal until less of your dark hair grows and more of your hair becomes naturally white. There are procedures to achieving white hair, but the maintenance is the same, if not more of a regular colour. This procedure also falls under a colour correction.

Product and Styling Tools

What types of products are best for curly hair?

Curly hair is naturally dry. Even without any chemical treatments or heat styling, curly hair requires added moisture. Furthermore, curly hair tends to be porous, which means that it can soak up products and process faster which may affect the overall result. We have specific ranges of products for curly hair, both in styling and care. Please contact us and speak to one of our professional stylists who will recommend the best product for your type of curly hair.

What is the difference between professional products and drugstore brands?

At our salons, we have made the commitment to provide our clients with the best possible hair care products. The products used at home between hair care appointments, play a very important role in maintaining the work we have accomplished in the salon, keeping your hair looking great and healthy. Think of it as insurance. For this reason, we only carry professional products that we obtain directly from reputable and renowned manufacturers to sell to our clients. This ensures us and our clients, that the ingredients in our products are of the highest quality and we feel confident in recommending our products to our valued clientele.

From time to time, some professional products can be found in drugstores or grocery stores. This is due to diversion. We cannot speak on behalf of the establishments that carry these products. That said, the professional products that we carry are guaranteed in quality and performance when purchased in our salons. The main difference is that we offer the expertise and product knowledge to prescribe exactly the right product(s) for your hair type and/or the look you want to achieve .

What should I look for in styling tools?

We often hear from clients that ‘I can’t get my hair to look like if did after I left the salon’. While it is always a treat to have a stylist do your hair, it is certainly possible to get the same results at home with the right styling tools and products (with a little practice of course).

We do carry a varied selection of professional tools and products that we believe in. We have many different manufacturers at our disposal from which we can custom order tools for you.

Talk to your stylist about which tools he or she may recommend for your hair and we can order them for you at the front desk.

What do you recommend for dry hair?

Dry hair can be caused by many factors: environmental, chemical processes, heat styling or simply naturally. We have professional products to aid in correcting dry hair due to any of these causes. Simply ask you stylist to recommend which products would be best for your hair.

How can I protect my hair when I straighten it on a daily basis?

Heat styling is a major contributing factor to dry hair and may even cause damage that can lead to breakage. But not to worry, this does not mean you have to sacrifice your look. Professional thermal protector sprays and creams have become an important part of hair care. Moisture treatments and thermal protector sprays and creams will help combat any damage that may be caused by regular heat styling. Ask your stylist to recommend which of our professional products that will help you to maintain beautiful, healthy hair.

What is the purpose of a violet/purple shampoo?

If you are asking about this product for the first time, then you most likely joined the world of blondes. Whether it is a full colour or just highlights, blondes require a little extra care.

Violet/purple shampoos are just that, a shampoo that contains violet/purple pigment. This pigment help neutralize unwanted yellow tones that often eventually come though in blonde hair.

This product is recommended to be used in rotation with your regular shampoo, but it can be used as often as daily for some cases where a small correction is required. If this product is over used, it may cause a violet hue on your hair. Ask your stylist for instructions specific to your blonde and be sure to get detailed instructions on proper usage.

Keratin Complex
Smoothing Therapy
Natural Keratin Treatment
It is a revolutionary smoothing system that infuses the highest quality of keratin deep int0 the hair cuticle, reducing up to 95% of frizz and curl, leaving the hair smooth, shiny and luxurious.
  • Promotes Healing
  • Blocks the effects of humidity
  • Prevents environmental toxins from entering the hair
Unlike other salon services, the more you treat the hair the healthier it becomes.
It is safe for all hair types including; colour treated, highlighted or bleached and chemically processed hair.
With each treatment, the build-up of Keratin leaves the hair:
  • Smoother and Silkier
  • Straighter and Shinier
  • Easier and faster to blow dry
F.A.Q.’s about Keratin Complex
  • How long will it last? Results typically last 3 to 5 months*
    * Must use special shampoo and conditioner (sodium chloride free)...
  • How much will it cost? $250 - $500
  • How long does it take? Can take anywhere from 1.5 – 4 hours to complete the application. Your hair must not get wet or be put in a ponytail for 3 days (72hrs.) following the appointment. You will return to the salon for a complimentary shampoo and style to complete the process. We will then send you home with the correct shampoo and conditioner to be used at home.
For more information regarding any of these question or any other questions you may have, please do not hesitate to contact us at either of our salons.
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